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Tuesday. 1.27.15 10:07 pm
Today was a good day. Tonight was a good night.

That's an incredibly cliche way of starting a blog entry, but it's true. The entire day was good and it ended on a high note. I understand that I'm still very new at my job, but I've been working in this position for a solid month now and I'm fitting in perfectly. I found out today that the people in my departments were actually quite nervous about whether I'd fit in or not because they're quirky. And they make inappropriate jokes and comments. I'm glad that I can be myself about them and the feeling is mutual. I like the work that's involved and I've even gotten to the point where, if I'm in the middle of trying to get outbound work done and the phone rings, I'll look to see who's calling and just say no; then proceed to answer the call.

After work, I met up with a friend for dinner. We got pizza; there's a lot of left overs. It was the first time in a few months since we last hung out and it was really nice being able to catch up. After dinner we went back to his place, since it was only a couple blocks away, and just chatted some more. He's one of those friends where there is no dull moments, no awkward silences, no points of discomfort. It's rare to have a friend like that. Even when you're hanging out with people you've known for years and years, there still tends to be times when there's an occasional awkward silence. Either way, it was nice. I'm glad we got to catch up. Hopefully we'll get the opportunity to hang out again soon. If not soon, then at some point. I'm fairly confident that we won't go too long between outings/get together's/whatever the fuck you want to call it.

Tomorrow is Wednesday and I'm hoping for a slow day so that we can have a little time to catch up on outbound work. Outbound work is much nicer because you can get it all set up prior to the call and they don't record the outbound work so if you forget something small, like forgetting to put in a note or something during the call, you can add it in afterward and they can't dock you for it. There's positives and negatives to both inbound and outbound, but we're behind on outbound so I'd like a reprieve from inbound so we can catch up.

In the meantime, I need sleep. Today was a good day. Tonight was a good night. Cliche bullshit, but it's honest cliche bullshit.

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Similar, yet different.
Sunday. 1.25.15 5:19 pm
In scrolling back through the list of hundreds and hundreds of entries that I've posted, I've realized that I managed to make the title on each entry different for at least the last year or so. Some of the titles are very close to each other, but no two are exactly the same. I think that's pretty awesome considering I'm not actually checking through very often to see if any titles match.

I had a dream about someone I haven't had a dream about in quite some time. It was pleasant, light and joking. We were coming back from somewhere and I was riding a scooter, one of those Razer scooters from the early 2000's, and we took turns seeing who could get to the fastest speed going down hills and then we'd wait for the other to catch up. I'm not sure what the conversation was about; the actions were the only thing that stood out enough to remember. At the end of the dream, I went down a hill that curved, but instead of going with the curve, I had too much speed, I just shot off the hill and launched myself in to the pond below. It was part of a park {that I'm sure doesn't exist here} and because it was in the dream world, the momentum that launched me in to the water, also shot me back out of the water and I was able to land on my feet with the scooter still in hand. He ran to catch up to me and make sure that I was okay. All that was wrong was that I was suddenly much more went than before. We laughed it off and he offered to let me go to his place to dry off, but I declined. And that's where the dream ended.

It's the first dream in a long time that I've had where I actually remember the events that took place. It wasn't unwelcome, but I'm hoping it was just a one time thing.

Anywho, dog/cat/house sitting is complete and I'll get to sleep in again tomorrow ... despite having an alarm go off for work. It's sad when you have to get up earlier on your days off than you do for work because the dog's bladder is on a set schedule. I feel bad for them that they never get to sleep in because of this. It also means that when I finally end up getting a dog, I may be investing in a dog door ... or making sure that the schedule is not before 6am. Either way, I'll definitely be sleeping in next weekend ...

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Transition.
Friday. 1.23.15 7:36 pm
I "graduated" my training yesterday. I was released on my own and began taking my own calls this morning without having someone sitting next to me listening in on the call and providing cues as needed. I stopped after every call and had someone double check to make sure that I was doing it correctly, inputting the information correctly and such, but I was able to do so without my nerves taking over too much. I think it's because I'd been taking calls for the last week and a half and getting high scores on each call graded.

Starting Monday, I'll be at my own desk, and will be helping with the rush that normally comes with Monday. I'll probably be doing the same thing as I was today: stopping after each call and asking to make sure it's correctly formatted before continuing on to the next one. There will also be plenty of annoying calls, or confusing ones, that will require questions be asked before I even complete the call. Which is what they're expecting since I'm still very new. It can get quite complicated at times so they're expecting it to be at least a month, minimum, before I begin to even come close to the level of comfort and speed as the people who have been there for a few years. On average it takes a solid two to three months before you get comfortable enough to not need to ask questions every time. And even then, there's still questions.

I think the reason I'm having such a hard time convincing myself that this is actually a permanent change is because I'm still at the same place. I still have the exact same commute, though the travel times are different. I still park in the same place, walk the same hallways, and am in the same facility. After running in to my former senior security manager and telling him that I found a new job, it kind of sunk in then that I was no longer in the security department, but still. If I had been working even at one of the other campuses, it would have hit me a lot sooner because I would be in a different environment, with different people. I know it'll hit me eventually and suddenly I'll realize that my biorhythm has adjusted. Until then, however, I just keep going through the same roles. It will hit me eventually ... I hope.

No plans for the weekend. I am dog/cat/house sitting for some friends, but it's essentially just me staying the night tonight, then I'll be going home tomorrow to do my laundry and hang out for a bit. Then I'll be back up here tomorrow night and then pick them up from the airport Sunday morning. It's between paydays and I actually have enough food at home to get me through the entire whole of next week, which is a miracle in and of itself. So I have no plans to spend money this weekend.

Hopefully I get some rest this weekend. There's only ever been one place where I felt more at home than my own and this is certainly not it.

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Bad ass.
Wednesday. 1.21.15 8:35 pm
This will be an entry completely filled with smugness. You are forewarned.

This is my 4th week of training and at the end of the 4th week is when they typically aim to have people "graduate." Well, I was informed that I might be "graduating" a day early, which would be tomorrow. The thing that makes me feel awesome about this? I missed a day during the first two weeks of training due to a holiday. I missed a day earlier this week due to a holiday. I also didn't get any calls in for the first two days of my phone training because I didn't have the proper access to everything I needed. So out of the total 16 days of 'normal' training, I'm missing 4 of those days and I still manage to get fantastic grades.

They have a scale they base every call on; they compare the dialogue to the proper scripting and the corresponding screenshots to make sure that I'm saying the right thing at the right time then mark me down on something I missed or said that didn't need to be said. So it's possible to be marked down for not saying enough or for saying too much, depending on the type of appointment being scheduled.

I managed to make it through my first incredibly complicated appointment today, without taking too much time to pause. I did have a lot of questions afterward and I had my mentor right next to me helping me throughout the call, but not the whole time. It feels really good to know that I'm doing so well at my job. It's what I strive to be when it comes to my work. In that way, my mentor is glad because I'm learning things a lot like how she learned them and she's happy to be teaching me the ways that helped her learn in the beginning.

As with every other step in the training, I'm nervous and excited to be moving on to the next step. It'll be interesting to see how I handle things on my own, without the mentor sitting right next to me, but the people in my pod are all incredibly helpful when it comes to questions. And seeing them get confused by things and still need to ask for help comforts me with knowing that I'm not required to just know these things without being able to ask for help.

After getting the praise that I've been getting, it's making up for years of not hearing about any of the good things I've done. I knew when I was doing well in my security job, but they only focus on the negative. I mean, these guys nit pick on the little things, but they do put out a lot of praise on top of it. It's such a welcome change.

I kind of want to just brag to everyone who will listen about how well I'm doing at my job, but I have to make sure I stay humble otherwise the one time I really mess up, it will kill my confidence. For now, I'll just stick with making sure I ask a lot of questions to make sure I know what I'm doing and can manage on my own without messing up too much.

I also like the idea of dressing up like a professional. It was incredibly intimidating at first, but it's not that bad. And there's quite a few casual outfits that can be worn as professional ... just add a cardigan or sweater and you're set.

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Mistaken.
Monday. 1.19.15 9:41 am
I forgot that I'm taking my friends to the airport tomorrow evening, not this evening. So the one plan that I had for today wasn't the plan for today, but instead, tomorrow. Which means that I now have no plans for today and I intend to keep it as such. I have laundry in the wash right now, and a shower is on the agenda at some point, but otherwise, no plans to venture forth in to the outside world.

The shopping trip Friday and yesterday was a success. I was finally able to find a pair of pants that fit the description of professional and they're actually quite comfortable. They were much more than I am normally willing to spend on pants, almost twice as much in fact, but the quality is high so they should last me a while. On Friday I was able to find a couple skirts as well so that I now have a wide variety of outfits to wear to work. I should have enough to wear a different outfit each day for at least two weeks. I may need to take a trip back to the store at some point for more hangers ...

One bonus to yesterday's outing was that I was, somehow, miraculously approved for a credit card. It's at a store I frequent enough and will definitely be going back to again. This means that I can finally start building up my credit! After getting denied various store credit cards over the last several years, I figured the only option was for me to get a pre-paid credit card through the bank. Something which I was willing to do, but rarely had the extra $300 to start one. This new card means that I don't have to fork over a lump sum immediately and I can still work on building my credit back up to a more positive number.

Having this extra day off to kind of recoup and recover from the week of phone training is just what I needed. I'm definitely going to take advantage of the lazy day... by doing nothing except be lazy.

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Eh?
Thursday. 1.15.15 6:41 pm
I find myself reacting that way a lot these days. There's so much involved in scheduling for certain specialties that it can get very confusing quite quickly. There's the basics, the more involved basics and then it kind of jumps to difficult and complicated to "wait... what??" I really appreciate the challenge, though. I like knowing that I am in the most challenging of departments. Only certain people are trained to cover because of how involved and complicated it can be so it gets a little tight when someone is out sick or on vacation.

I started taking inbound calls yesterday, making outbound calls today. I'll be learning how to do numbers and letters {go ahead, make jokes} tomorrow. The most complicated appointments out of all of them will be dotted throughout the day so that I can get in to the habit of how to properly schedule them.

Tomorrow is already starting out to be a good day. First, it's Friday. That's a win right there. Second, it's payday. This will be my first check with the new job and I'm excited to see what it'll look like with the pay increase. Third, it's a three-day weekend. So definite bonus with next week being a short week. Tuesday will be swamped with calls, but that's okay. I still have tomorrow to get more comfortable with it.

I've also realized just how awesome it is to have an ergonomic keyboard. I had tried, briefly, to use them in the past and didn't care much for them. Now? I can type just as quickly, if not faster, than on a regular keyboard. I still make just as many mistakes, but I don't think I'll be able to easily go back to using a regular desktop keyboard {I doubt they'll ever make ergonomic keyboards on laptops.}

As nice as this change is and with how excited I am for the change, I'm definitely glad that it's the weekend. My brain needs some rest. I completely understand why the training is 4 weeks long. It used to be 6 weeks, but some things changed and I guess they were able to streamline it.

I have an eye appointment late Saturday morning, meeting up with a friend to go shopping for her trip Sunday afternoon and I'm taking her and her boyfriend to the airport Monday evening. Other than those few plans, I'll probably just chill out at home and enjoy the time to rest and not think about work. There will definitely be a lot of time spent in pajamas.

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