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Some grumbles.
Tuesday. 8.28.07 10:41 pm
My down key has fallen off.

HP doesn't ship keyboards as user-serviceable parts. Dell sends out keyboards as user serviceable parts.

I told HP that I'm going to wait until a few more keys fall off, because sending my computer to California for a week for ONE LOUSY KEY!!! is ridiculous.

-1 Hp, -1.

Wait.

The following just ensued:
Rita: Unfortunately, it is not possible to replace a single key on the key
board. You need to replace the entire key board as the key is integrated
part of key board.

Me: Yes, I would like a replacement keyboard.

Rita: Unfortuantely, the key board is not covered under warranty part to ship it
to you. You need to send the notebook to HP service for the key board to
be replaced.

Me: There's no way I can replace it myself and ship it back to you?

Me: the old one, that is?

Rita: Unfortunately, no. You need to ship the notebook to HP service.

Me: Hrm. All for one lousy key. :/ I think I'll wait until a few more fall
off. Thanks for your help.

Rita: I can understand your concern

Me: A quick question, though, is there any reason it isn't a user-serviceable
part?

Rita: But I tried to help you with in my support boundaries.

Me: Yes, I know, I appreciate that. I'm just a bit amused, that's all.

Rita: http://www.laptoprepair101.com/laptop/2007/03/20/key-fell-off-keyboard/
Rita: Please go through the above web link to know how to fix keys on hp notebooks.

-10, Hp, - 10. I said at the beginning that the mechanism on the key itself was broken.

AAAAGH!

Rita: I have a better option to send the notebook to HP service where the notebook would be repaired at free of cost. Would you like me set up the notebook for free mail in repair?

- 5! She's trying to make it sound like they're doing it out of the goodness of their heart, not that I paid 350 dollars for a super-duper drop-kick-it-if-it-angers-you warranty!

You know I'm a loser when I think "I should totally go whine to consumerist". Probably not a loser, just a whiny so and so who thinks I'm entitled to things.
6 Comments.


=/ HP keyboards fall off?? Looks like I would have to becareful with mine.
» Nuttz on 2007-08-29 12:47:39

Keys I mean..
» Nuttz on 2007-08-29 12:48:28

That's sucks!! My keyboard has been through hell and back and the keys are still holding on. I better start being careful.
» Princess_00 on 2007-08-29 11:42:45

And to think, my dad works for HP. :S
» randomjunk on 2007-08-29 05:49:24

Uh.... I don't know. He's an engineer, he fixes people's computers but not like that I don't think.
» randomjunk on 2007-08-29 11:42:46

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» Rolland (60.217.232.58) on 2010-09-03 12:09:55

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