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Lessons of the life kind
Thursday. 9.17.15 7:41 pm
After getting intimately aware of the varying reasons for people to be referred to our departments, I've realized that if I said really anything about how tired I am on a regular basis and how I completely lack the energy to do things I'd like to do, I'd most likely be referred to my own department. How fucking strange would that be to see my own name pop up?

It happens, you know. You go in to your doctor's office and discuss things with them; they hear trigger words and refer you to a department without actually telling you that they're doing this. Then when we call to set up the appointment, the patient has not fucking clue. At this point, it becomes super awkward for me because I now have to play dumb while I have someone arguing with me about why they've been referred and what is the point and why can't I tell them more?

Ugh. I'm so ready for the weekend. After working in a phone-based customer service job for the past 9 months, I've learned quite a few valuable life lessons. Such as: when the person on the phone isn't helping you the way you're wanting, raising your voice gets you even less than what the person was originally planning on helping you with. If you're super polite and patient, the person on the phone will *likely* do everything in their power to help you.

**disclaimer: some people are just assholes who hate their jobs and they don't give a shit what tone you take or what your issue is. They will do as little as possible anyway**

Also, those little funny stories that you think are hilarious? The backstory to your problem? The jokes about how you could be dead by tomorrow? I don't know those are jokes because people actually say those things, and mean it! Don't get pissed at me because I didn't laugh at your "lame joke." I honestly don't care about how you got to the point you're at. I don't care that your mom did this and your dog is eating your phone wire. Please, please, don't ever start out the phone call with, "okay, let me tell you the story." I will literally mute you and say that I don't give a fuck.

I'm not the only one. And thanks to this personal experience, I am no longer one of those people who does that when I have to call in somewhere. I get straight to the point; I don't make small talk. I am quiet while waiting for a response; no reason to fill dead air with things that are irrelevant. The more cooperative on the phone, the faster the call is, the sooner I can hang up and move on with my life.

The intention of this blog was not meant to be quite so rage filled ... oops. I think this is my way of saying that I'm very ready for my vacation. I need a break from reality.
2 Comments.


i never really understood why people would dare to yell at those that are trying to help them when it isn't their fault.

this post has me saying YES THANK YOU to my computer screen because i agree with it all.
» thaitanic on 2015-09-19 04:01:53

i admit that i yell at the operators. it's because they were rude. i remember yelling at a salesperson in a shopping mall.
» renaye on 2015-09-20 05:32:08

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