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Wednesday. 1.21.15 8:35 pm
This will be an entry completely filled with smugness. You are forewarned.

This is my 4th week of training and at the end of the 4th week is when they typically aim to have people "graduate." Well, I was informed that I might be "graduating" a day early, which would be tomorrow. The thing that makes me feel awesome about this? I missed a day during the first two weeks of training due to a holiday. I missed a day earlier this week due to a holiday. I also didn't get any calls in for the first two days of my phone training because I didn't have the proper access to everything I needed. So out of the total 16 days of 'normal' training, I'm missing 4 of those days and I still manage to get fantastic grades.

They have a scale they base every call on; they compare the dialogue to the proper scripting and the corresponding screenshots to make sure that I'm saying the right thing at the right time then mark me down on something I missed or said that didn't need to be said. So it's possible to be marked down for not saying enough or for saying too much, depending on the type of appointment being scheduled.

I managed to make it through my first incredibly complicated appointment today, without taking too much time to pause. I did have a lot of questions afterward and I had my mentor right next to me helping me throughout the call, but not the whole time. It feels really good to know that I'm doing so well at my job. It's what I strive to be when it comes to my work. In that way, my mentor is glad because I'm learning things a lot like how she learned them and she's happy to be teaching me the ways that helped her learn in the beginning.

As with every other step in the training, I'm nervous and excited to be moving on to the next step. It'll be interesting to see how I handle things on my own, without the mentor sitting right next to me, but the people in my pod are all incredibly helpful when it comes to questions. And seeing them get confused by things and still need to ask for help comforts me with knowing that I'm not required to just know these things without being able to ask for help.

After getting the praise that I've been getting, it's making up for years of not hearing about any of the good things I've done. I knew when I was doing well in my security job, but they only focus on the negative. I mean, these guys nit pick on the little things, but they do put out a lot of praise on top of it. It's such a welcome change.

I kind of want to just brag to everyone who will listen about how well I'm doing at my job, but I have to make sure I stay humble otherwise the one time I really mess up, it will kill my confidence. For now, I'll just stick with making sure I ask a lot of questions to make sure I know what I'm doing and can manage on my own without messing up too much.

I also like the idea of dressing up like a professional. It was incredibly intimidating at first, but it's not that bad. And there's quite a few casual outfits that can be worn as professional ... just add a cardigan or sweater and you're set.
1 Comments.


Good for you! It's nice to get some praise, although I understand the value of (constructive) criticism too.
» randomjunk on 2015-01-22 08:59:58

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