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Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness, that most frightens us. We ask ourselves, who am I to be brilliant, gorgeous, talented and fabulous. Actually, who are you not to be? | Pool Day! Monday. 11.22.04 8:44 am played a total of 4hrs of pool today~!! really satisfying! was really funny watching my friend play. my friend is probably cursed, coz when she plays with mi, she gets all sorts of weird shots. took her 10 mins trying to pot the black. and her black is constantly beseiged by mi. on purpose. lol. so much so i caught up from lagging 7 balls behind. muahaha~ my qi long zhu! dragonball! yeah! Went bugis shopped ard a bit. din really shop much. rubbing my eyes all the way. lack of slp. acc my friend to buy some ps2 games at marsiling and came home. starting work tml. wish mi luck! hoho~ results out soon! can't wait! si xin bah! si xin bah! Mei de jiu le, mei de jiu le! Comment! (2) | Recommend! maria Saturday. 11.20.04 1:35 am the paper did a special report on service standards in singapore today. sg has slipped from 11(2003) to 21(2004). a drastic 10 place drop. is sg slipping or are the others catching up.? Or is it that with less government pressure in promoting good service, good service has taken a back seat? good service, ala textbook defination, runs along the lines of "meeting and exceeding customer expectations and achieving customer satisfaction". most of our student part time jobs invariably end up as a service provider, be it retail, telemarketing, sales or F&B. its not easy being a service provider. to smile is not enuff. u must smile 'sincerely'. to serve is not enuff, you must anticipate the customer's wants and act accordingly. when you are bone tired from standing and running abt the shop the whole day, dealing with cranky customers whu ask you to leave them alone and crazy bosses whu make you tail the customers, its no mean feat to be able to plaster a smile and be all sunshine. esp when its past closing time and the customer refuses to leave. and peak periods~ aiyo, seems like you've gone thru war. All the focus has been on the service provider. but what about the service receiver? in sg, customer mindsets are tuned to efficiency. customers have little patience to wait while you drag a ladder to the furthest corner and climb up all the way to the top and retrieve the desired pair of shoes stacked high amongst the boxes. (eh,true story, i worked in bata before) and how do the customers show their appreciation? "got another half size bigger or not?" den you repeat the entire procedure. to find that they left. and they complain that you din smile (how to smile when you just fell off the ladder and bruised yourself hitting the shelves?). and you took so long. freak. Granted that not all customers are like that. but truely nice customers who show that they are appreciative are few and far between. "its their job what" does not mean that the service provider deserves to be treated like maria from indonesia. i'm starting work coming tuesday, in retail. pray fer mi. ping ping an an, shun shun li li. Comment! (1) | Recommend! Page: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 |
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